Privacy Policy & Terms
Effective Date: 1 January 2025
📋Overview
JEEnify is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website, application, and services.
By using JEEnify, you consent to the data practices described in this policy. If you do not agree with any part of this policy, please discontinue use of our services immediately.
Key Points:
- We collect only necessary information to provide our services
- Your data is stored securely in India and protected by industry-standard encryption
- We never sell your personal information to third parties
- You have the right to access, modify, or delete your data at any time
📊Information Collection
Personal Information We Collect:
- Account Info: Name, email, phone number
- Educational: Standard/grade, school, exam preferences
- Payment: Billing details, transaction IDs
- Usage: Study patterns, scores, progress
- Device Information: IP address, browser type, device ID, operating system, app version
- Session Data: Authentication tokens, login timestamps, user preferences
- Uploaded Content: Study materials, documents, and files uploaded to Study Vault
🔄How We Use Your Information
- Personalized AI questions based on learning patterns
- Progress tracking and analytics
- Mock tests and performance reports
- Notifications about exams and updates
- Processing payments and managing subscriptions
- Improving our services through data analysis
Adaptive Learning:
Our AI analyzes your performance to provide customized questions and identify weak areas.
📚Content Sourcing & Subscription
Sources of Educational Content:
- Curated from freely available resources and open educational content
- Created by our specialized team of teachers and faculty members
- Collaboration with coaching centers and educational institutions
Our Commitment:
We are dedicated to democratizing education and making quality learning resources accessible to every student.
💰Refund Policy
Eligibility for Refund:
- Refund requests must be made within 7 days of purchase
- User must not have consumed more than 20% of the subscription content
- Technical issues preventing access (verified by our team)
- Duplicate payments or billing errors
Non-Refundable Cases:
- Requests made after 7 days of purchase
- More than 20% content already accessed
- Promotional or discounted subscriptions
- Change of mind after significant usage
- Violation of terms of service
Refund Process:
- Email support@jeenify.com with your registered email and order ID
- Our team will review your request within 3-5 business days
- Approved refunds will be processed to the original payment method
- Refund amount will be credited within 7-10 business days
Important:
Partial refunds may be issued based on the unused portion of your subscription. Processing fees (if any) charged by payment gateways are non-refundable.
🔒Data Security
- ✓ Encryption: SSL/TLS & 256-bit AES
- ✓ Access Control: Role-based & OTP verification
- ✓ Secure Infrastructure: GCP Cloud Platform
- ✓ Data Backup: Regular automated backups
Disclaimer: No system is 100% secure. Keep your credentials confidential.
⚖️Your Rights & Choices
- Access: Request a copy of all data we hold
- Correction: Update or correct your information
- Deletion: Request account deletion
- Withdraw Consent: Opt-out of marketing communications
Contact: support@jeenify.com
📞Contact & Grievance
Data Protection Officer
Brand: JEEnify
Email: support@jeenify.com
Commitment: Your privacy is our priority. We protect your data and give you full control.
While our content is carefully curated, JEEnify does not guarantee 100% accuracy. Students are advised to verify all answers and solutions before relying on them for exam preparation.